Useful interfaces
A Search Box Is Only Useful When the Empty Result Helps
Design an empty search result that preserves the query, explains useful next steps and helps visitors recover without pretending to have found a match.
CONTENT · DESIGN · EXPERIENCE
Journal
Web Experience
A Broken Link Deserves a Useful Next Step
Give visitors a useful route from a missing page, while preserving correct HTTP status and using redirects only for relevant replacements.
Accessible interfaces
Keyboard Focus Is a Map Through Your Website
Test whether keyboard users can see where they are on a website and move through controls in a meaningful order without getting trapped.
Useful interfaces
Your Contact Form Needs a Useful Failure Message
Design contact-form errors that explain what went wrong, preserve the user’s work and provide a clear route to correction or another contact method.
Accessible Design
Before Writing Alt Text, Decide What the Image Is Doing
Choose useful image alternatives by considering whether an image informs, decorates or performs an action within the page.
Website Content
What Happens After the Click? Make Your Service Page Easier to Use
Make a service page easier to act on by explaining the offer, its limits and what happens after an enquiry.